DELIVERY TIME

• With our standard turnaround time, your first proof will be delivered within 10 business days. If you’re in a hurry, a rush order upgrade is available. For more details on our revision timeline, please refer to the product description. Kindly note: the rush order speeds up the delivery of the first proof only. If revisions are needed, the overall timeline may be extended slightly depending on the changes requested.

THE PROCESS

➤𝐒𝐭𝐞𝐩 𝟏 – 𝐏𝐥𝐚𝐜𝐢𝐧𝐠 𝐚𝐧 𝐨𝐫𝐝𝐞𝐫

Purchase the product and choose the option you like. We will send over a questionnaire which will help us create a custom piece for you. 

➤𝐒𝐭𝐞𝐩 𝟐 – 𝐓𝐢𝐦𝐞𝐥𝐢𝐧𝐞

Once the first proof is ready we will email it to you. Please note that the proof usually takes up to 10 business days to be created. In some cases, it can take a bit more than that depending on the design complexity and our work flow, so we appreciate your patience. If you are on a tight timeline or you just want to receive your proof faster, check out the box for “Rush order” in the product page.

➤ 𝐒𝐭𝐞𝐩 𝟑 – 𝐑𝐞𝐯𝐢𝐬𝐢𝐨𝐧𝐬

Once you see the first proof please let us know if you need any changes within 5 business days. Each revision round can take anywhere from a few hours to a few business days or more, so we would appreciate your patience. Unlimited small revisions are included, but please see the list of what is considered a free revision and what needs an additional fee in “Revisions” section below. Also, check out the revisions section below for more information about the process.

➤𝐒𝐭𝐞𝐩 𝟒 – 𝐅𝐢𝐧𝐚𝐥 𝐅𝐢𝐥𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲

Once you approve the final design, the printable file will be emailed to you in JPEG and PDF format (based on your preference). Please note that the floral frame is a part of the overall design and cannot be provided as a separate file.

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REVISIONS

𝐖𝐇𝐀𝐓 𝐈𝐒 𝐂𝐎𝐍𝐒𝐈𝐃𝐄𝐑𝐄𝐃 𝐀𝐒 𝐒𝐌𝐀𝐋𝐋 𝐑𝐄𝐕𝐈𝐒𝐈𝐎𝐍𝐒 (𝐈𝐧𝐜𝐥𝐮𝐝𝐞𝐝 𝐟𝐨𝐫 𝐟𝐫𝐞𝐞)

 Any font or text change (color or style)

Adding or removing a few flowers

 Changing color or type of a few flowers

 Changing the placement of the elements

 Any other small change

𝐖𝐇𝐀𝐓 𝐈𝐒 𝐍𝐎𝐓 𝐂𝐎𝐍𝐒𝐈𝐃𝐄𝐑𝐄𝐃 𝐀𝐒 𝐒𝐌𝐀𝐋𝐋 𝐑𝐄𝐕𝐈𝐒𝐈𝐎𝐍𝐒 (𝐚𝐧𝐝 𝐫𝐞𝐪𝐮𝐢𝐫𝐞 𝐚𝐧 𝐚𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐟𝐞𝐞)

 Adding any other custom element other than flowers
 Floral parts redesign (for example a new bouquet or a new color palette)
 Changing flower density after the proof is delivered
Please note that we will create a proof based on your questionnaire with the design we think fits best. If you have a special request regarding the flower density, please make sure to write it in the ‘notes’ section of the questionnaire
 Making significant changes to the flowers in your design (such as replacing all peonies on your crest with dahlias, or other alterations that modify the floral parts by 15-20% or more).
 Any other big change
 Any change (big or small) requested after the 5 business days timeframe

If you are unsure whether your modification request is included for free or requires an additional fee, feel free to ask us. We will provide you with more information if the modification requires an additional fee and send you a quote if needed.

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