THE PROCESS

➤𝐒𝐭𝐞𝐩 𝟏 – 𝐏𝐥𝐚𝐜𝐢𝐧𝐠 𝐚𝐧 𝐨𝐫𝐝𝐞𝐫

Purchase the product and choose the option you like. We will send over a questionnaire to get to know you better which will help us create a custom piece for you. With this custom thank you card we can include your custom crest with the text of your choice (optional).

➤𝐒𝐭𝐞𝐩 𝟐 – 𝐓𝐢𝐦𝐞𝐥𝐢𝐧𝐞

Once the first proof is ready we will email it to you. Please note that the proof usually takes up to 10 business days to be created. In some cases, it can take a bit more than that depending on the design complexity and our work flow, so we appreciate your patience. If you are on a tight timeline or you just want to receive your proof faster, check out the box for “Rush order” in the product page.

➤ 𝐒𝐭𝐞𝐩 𝟑 – 𝐑𝐞𝐯𝐢𝐬𝐢𝐨𝐧𝐬

Once you see the first proof please let us know if you need any changes to your thank you card within 5 business days. Each revision round can take anywhere from a few hours to a few business days or more, so we would appreciate your patience. Unlimited small revisions are included, but please see the list of what is considered a free revision and what needs an additional fee in “Revisions” section below. Also, check out the revisions section below for more information about the process.

➤𝐒𝐭𝐞𝐩 𝟒 – 𝐅𝐢𝐧𝐚𝐥 𝐅𝐢𝐥𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲

After you confirm the design printable file of your custom thank you card in jpg and pdf format (per request) will be emailed to you. Please note that we are not able to provide crest as a separate file. We are also not able to send multiple versions of the thank you card.

➤𝐒𝐭𝐞𝐩 𝟓 – 𝐈𝐟 𝐲𝐨𝐮 𝐜𝐡𝐨𝐨𝐬𝐞 𝐭𝐨 𝐚𝐝𝐝 𝐩𝐫𝐢𝐧𝐭𝐞𝐝 𝐜𝐚𝐫𝐝𝐬, 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦 𝐭𝐡𝐚𝐧𝐤 𝐲𝐨𝐮 𝐜𝐚𝐫𝐝 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐩𝐫𝐢𝐧𝐭𝐞𝐝 𝐚𝐧𝐝 𝐬𝐡𝐢𝐩𝐩𝐞𝐝 𝐭𝐨 𝐲𝐨𝐮

Approximate printing and shipping time is 4-11 business days for US orders. That process will start once you confirm the proof.

International orders can take about 9-25 business days to be delivered.

Please note that we are not able to guarantee the exact delivery date, and our timelines are approximates only by which time most orders arrive. 

Disclaimer: Due to difference between a screen and a physical product there can be a slight variations in colors on final product.

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REVISIONS

𝐖𝐇𝐀𝐓 𝐈𝐒 𝐂𝐎𝐍𝐒𝐈𝐃𝐄𝐑𝐄𝐃 𝐀𝐒 𝐒𝐌𝐀𝐋𝐋 𝐑𝐄𝐕𝐈𝐒𝐈𝐎𝐍𝐒 (𝐈𝐧𝐜𝐥𝐮𝐝𝐞𝐝 𝐟𝐨𝐫 𝐟𝐫𝐞𝐞)

✅ Any letter or text change (color or style)

✅ Shield or banner change (color or style)

✅ Adding or removing some flowers

✅ Changing color of some flowers

✅ Changing the placement of the elements

✅ Removing any element

✅ Any other small change

𝐖𝐇𝐀𝐓 𝐈𝐒 𝐍𝐎𝐓 𝐂𝐎𝐍𝐒𝐈𝐃𝐄𝐑𝐄𝐃 𝐀𝐒 𝐒𝐌𝐀𝐋𝐋 𝐑𝐄𝐕𝐈𝐒𝐈𝐎𝐍𝐒 (𝐚𝐧𝐝 𝐫𝐞𝐪𝐮𝐢𝐫𝐞 𝐚𝐧 𝐚𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐟𝐞𝐞)

❌ Floral parts redesign (for example a new bouquet or a new color palette)

❌ Crest redesign (partial or whole)

❌ New pet illustration (as a part of the crest). Please provide the pet in the angle you want it to be painted.

❌ New venue illustration (as a part of the crest). Please provide the venue in the angle you want it to be painted.

❌ Adding any other custom element to your Thank you card other than custom crest with the text of your choice (optional)